Case Investigator (Remote - Must reside in Florida)
Contact tracing is a process that identifies individuals who may have been in contact with someone who is infected by a virus. Once these contacts are identified, public health workers known as contact tracers communicate with these individuals to warn them of potential exposure and connect them with public health information and services including testing.
The Case Investigator will use a data management platform to call individuals (cases) with a positive diagnostic test for COVID-19, gather information about their contacts, and provide them with connection to resources as needed. Information gathered by Case Investigators will be used by Contact Tracers to notify contacts of potential exposure. The Case Investigator will be part of a team of managers, epidemiology leads, contact tracers, community resource coordinators, and other case investigators.
**Must be a resident of Florida
Essential Duties and Responsibilities:
- Work complex cases and assists with priority cases.
- Perform quality control reviews on review closures, completed petitions, and legal action referrals.
- Work closely with new staff throughout their training period to ensure that information provided during formal classroom training is applied to casework.
- Assist customers with questions regarding review and adjustment.
- Conduct quality assurance review closures, LARs and administrative modified orders.
- Provide feedback to supervisor on quality control results.
- Assist with monthly unit reports.
- Serve as interstate liaison on modification reviews.
- Maintain confidentiality and security of case information.
- Perform other duties as may be assigned by management.
Education/Experience Requirements:
- Graduation from an accredited four-year college or university preferred.
- Experience the field of public health, epidemiology, communicable disease control, or a related field preferred.
- Experience working in a health, human service, or community-based organization or institutional setting.
- Ability to speak, read, and write English fluently
- Fluency in second or multiple languages a plus
- Ability to work remotely
- Ability to exhibit a professional, positive attitude and work ethic
- Ability to manage and adapt to change
- Excellent interpersonal skills required and ability to show empathy and interact professionally with culturally diverse individuals during a time of crisis and distress
- Excellent organizational and communication skills
- Critical thinking and sound judgment required
- Ability to handle confidential information with discretion and professionalism
- Ability to work through conflict
Minimum Requirements:
- Must resident in the state of Florida.
- High School diploma with 4+ years of experience, or Associate degree with 2+ years' experience.
- May have additional training or education in area of specialization.
- Work on assignments that are moderately difficult, requiring judgement in resolving issues.
- Understand implications of work and make recommendations for solutions.
- Communicate on complex or sensitive issues or draft such responses for supervisor or team lead.